If you have questions about your order please check the frequently asked questions. If the problem you face with a ReloadHero order is not covered or it requires further assistance, contact us by email. Include all the details that relate to your order and describe the issue you want resolved.
If you have checked your inbox, kindly check your spam folder as well. If your order is still missing, please contact us at [email protected] and provide the order ID.
Your order is most likely delayed due to a technical issue since all gift cards and codes are delivered instantly. It could also be that the card you ordered is out of stock or that extra verification is required before the order is released.
You will receive an email from our support team if your order is delayed and what necessary steps are required for your order to be delivered. We will do our best to deliver it to you within 24h.
There are several reasons why your order was canceled. The most common are listed below:
- Our payment provider did not accept your credit or debit card. We only accept cards that are 3D secure
- We declined your order for security reasons
- You have reached your payment limit. Please wait several days after your last successful order before making another
There are several reasons why your order might get declined. Most of them have to do with our strict security measures, which are necessary to make ReloadHero a safe place for everyone. Here are some tips to try if your order was declined.
- Please wait at least 4 hours before trying to place a new order. This should reset all temporary limits and enable you to order again.
- Try to lower the amount of your order or choose another payment method.
- Try using an email address that you’ve used to order from us successfully in the past.
- Check if your VPN is on and turn it off. This sometimes prevents users from placing orders.
- Try ordering another product. It may no longer be possible to purchase this product in your country.
We hope this helps and apologize for any inconvenience.