If you're expecting a refund due to a technical error or because your order was canceled, please allow sufficient time for the refund to appear in your account. Check the FAQs below for more information. If you need additional information or advice, feel free to contact customer support.
- You can ask for a refund if the wrong product was ordered and the product is not spent.
- If you cannot complete the KYC (Know Your Customer) verification.
- If you cannot provide the requested information for card or ID verification.
A refund normally takes 5-7 business days to be processed.
If your refund has not been processed within 7 business days, kindly contact your card issuer directly. Our support team can provide you with the ARN number which is necessary for your card issuer to track the refund.