Security and Verification
Your online safety is important to us! Occasionally our systems flag a security alert which requires ID verification process of the customer. We do regret the inconvenience this causes for some innocent customers.
On this page you can read all about the ID verification process and stay informed about ongoing fraud and scam cases.
We check a lot of transactions to prevent fraud. We check fraudulent actions is necessary to know that people are not abusing the services we offer. We work hard to allow legitimate transactions to take place. If your order is flagged, it is just our way of checking to see if the transaction is legitimate. We know that genuine users with buyers' intent are sometimes asked to complete these steps. We regret that this is the case; however, this is a crucial step to ensure the overall safety of our site.
We ask our customers to verify their identity to prevent potential fraud and theft. The verification process contributes to greater security measures like KYC (Know Your Customer). This process is an integral measure to help prevent all our customers from falling victim to scams.
We will request certain documents if verification is required to complete your order. These documents are only used to verify the payment used. Specific payment methods and procedures will result in different documentation being requested. You may need to provide some of the following:
- A valid ID and selfie (driver’s license, passport, or ID card).
- A current bank statement with the charged amount as proof of payment or card copy.
Note: these documents are strictly confidential, and we never share these documents with others.
If your verification link does not work or has expired, kindly contact us and we will gladly help you further.
Any documents provided are for the verification process only and are never used for anything else.